How Can We Help?

Installing TinyTap Analytics on Shopify is simple:

1. Visit the Shopify App Store
2. Click "Add app" and authorize the installation
3. Connect or create your TinyTap Analytics account
4. Tracking begins automatically

See our complete Shopify integration guide for detailed instructions.

TinyTap Analytics automatically tracks:

• Page Views: Every page visit with URL and referrer
• Add to Cart: When products are added to cart
• Checkout Started: When users begin checkout
• Rage Clicks: Multiple rapid clicks indicating frustration
• Error Clicks: Clicks that trigger JavaScript errors
• Dead Clicks: Clicks on non-interactive elements

All tracking happens automatically after installation - no coding required.

We offer flexible pricing based on your traffic volume:

• Free: Up to 10,000 events/month - perfect for getting started
• Starter ($29/month): Up to 100,000 events/month
• Growth ($99/month): Up to 500,000 events/month
• Business ($249/month): Up to 2,000,000 events/month

All plans include unlimited websites, team members, and full feature access.

Yes. Data security and privacy are our top priorities:

• All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Fully GDPR compliant with data processing agreements
• Automatic GDPR webhooks for Shopify data requests/deletions
• Data residency options available
• No personal data sold to third parties
• ISO 27001 certified infrastructure (Azure)

Read our Privacy Policy or contact privacy@tinytapanalytics.com for details.

No. Our SDK is designed for zero performance impact:

• Tiny size: Only 1KB gzipped
• Async loading: Never blocks page rendering
• Cached: Served from global CDN with long cache headers
• Fast execution: <50ms to initialize
• Minimal network: Batches events to reduce requests

Independent testing shows 0% impact on Core Web Vitals and Lighthouse scores.

Yes! All plans include unlimited websites. You can:

• Track multiple Shopify stores
• Mix Shopify stores with custom websites
• View data separately for each site
• Compare performance across sites
• Share access with team members

Your event limit applies to total events across all websites.

To uninstall:

1. Go to Shopify Admin → Apps
2. Find "TinyTap Analytics" and click the trash icon
3. Confirm deletion

The tracking script will be automatically removed from your store. Your historical data remains accessible in your TinyTap Analytics account for 90 days.

To delete your account and all data, email support@tinytapanalytics.com or use the account deletion option in your dashboard settings.

Try these troubleshooting steps:

1. Visit your store and open browser DevTools → Console
2. Look for "TinyTapAnalytics: Initialized successfully" message
3. If not found, check if the tracking script is installed by viewing your store's page source
4. Verify your website ID in Settings → Websites
5. Wait 1-2 minutes for events to appear (real-time, but slight delay possible)

Still having issues? See our Shopify troubleshooting guide or email support@tinytapanalytics.com.